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d4land
January 30, 2025
Question

Very slow processing, bank account wont sync for update, constantly having to reboot computer to be able to access QB online

  • January 30, 2025
  • 2 replies
  • 0 views

I have used QB online for over 8 years.  I have spent a great deal on money for the service.  I am finding that I cannot get anyone on the phone to help me, the program is dragging, lots of glitches, something's or actions won't work.  For example, I had to change my bank login info, QB will not let me update it for whatever reason.  I've been messing with it for days.  

I spend more time sitting here trying to figure out why its screwed up than I do working.  I cant seem to get a real person to help me.  What do yall think can be done?  What am I missing here?  How can i get a better experience out of qb?

thanks

Dale

2 replies

C
Chrea
January 30, 2025

Try opening your QBO account on any private/incognito browser. You don't need to reboot your PC.

N
NicoleAscencionS
January 30, 2025

I understand how challenging it can be to encounter issues with QuickBooks Online (QBO), and I appreciate your efforts in trying to resolve this, @d4land. Allow me to share some insights regarding this matter.

May I know what bank account is connected to your QBO? Also, did you encounter any error when using your QBO to your browser? Any additional information would be greatly appreciated.

@Chrea is correct in suggesting using a different browser or a private window to optimize your QuickBooks experience.

In the meantime, I recommend checking your bank account for any messages, notifications, or alerts. If there are none, consider logging in through a different browser or using a private or incognito window and update your bank account.

Moreover, you can also reach out to our Live Support Team. They are equipped with the necessary tools to look into the root of the problem and can facilitate a screen-sharing session for more effective navigation in QuickBooks. Please refer to our support hours to ensure that we can assist you promptly.

Additionally, if you're looking to categorize your online bank transactions, you may find this article helpful as a reference: Categorize online bank transactions in QuickBooks Online.

I'll be here if you have any further questions concerning your bank account. Feel free to drop your queries in the comments, and I'll be glad to assist you.

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