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R
RNOAU
September 9, 2023
Question

Visco Integration

  • September 9, 2023
  • 1 reply
  • 0 views

A brief description of the issue that I am facing

We have Visco integration and due to the security of Quickbooks Desktop - e.g. everytime a
re-authenticate pop happens, etc.
The Visco integration stops working.
At the moment the fix is to log into the server, close the pop up window
Then reset Visco
The integration will start working again until the above happens again

This is what I have found regarding this issue

https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-how-to-get-qb-to-stop-asking-me-to-log-into-my-intuit-account/01/1131162/highlight/true#:~:text=It%20is%20to%20ensure%20that,when%20opening%20the%20Company%20file

Can anyone advise on how we can stop this happening ? or is there a work-around?

1 reply

C
ChristieAnn 11
September 9, 2023

Welcome to the QuickBooks Community, RNOAU. I appreciate you for finding a temporary fix for the Visco integration. I'll be sharing details on how 3rd party works in QuickBooks Desktop. Let me also route you to the right team to assist you further.

 

The downloaded data and some authenticated messages for integration is dependent on the information shared by Visco. I recommend contacting their support team regarding this. They can also help you remove the re-authentication pop up which keeps on showing.

 

Lastly, refer to this article if you need steps on how to prevent applications from accessing your QuickBooks Desktop company file: Block applications from accessing QuickBooks company file.

 

I'm just a post away if you have anything else that you want to know about QuickBooks integration. I'd be glad to explain it to you further. Stay safe and have a great business, RNOAU.

R
RNOAUAuthor
September 10, 2023

I believe my issue is around the extra layer of security e.g. The re authentication of the intuit account.

 

This is what stops the Visco integration.

 

Is there any way to stop this from happening or control it?

 

R
RCV
September 11, 2023

Thanks for checking in with us, RNOAU.

 

Yes, that's part of the security when you allow third-party applications to have access to your QuickBooks company file. To stop it from happening, let's make sure we uncheck the Don't allow any applications access to this company file option in the company preferences. Here's how:

 

  1. Go to the Edit menu at the top, then Preferences.
  2. Choose Integrated Applications from the left navigation menu. Then, select the Company Preferences tab.
  3. Uncheck the mark to the Don't allow any applications to access this company file box.
  4. Click OK. Then, OK to close out the Preferences window. See the attached image below.

 

You can check out this article for more details about what you should know and do before letting a third-party application have access to your QuickBooks company file: Allowing third-party access to your company file.

 

Also, turn off product and service pop-ups that are showing on your QuickBooks, just follow the steps below:

 

  1. Open your QuickBooks and go to the Edit menu.
  2. Select Preferences.
  3. Then choose General on the left-side panel.
  4. Click the My Preferences folder.
  5. Check the box next to Turn off popup messages for products and services.
  6. Once done, click OK.

 

 

Feel free to also visit our page to go to our general QBDT topics with articles that'll help you with your other tasks.

 

Keep me posted if you have other questions about the popup messages. I'll be here to help however I can.

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