We couldn't process your payment.If the issue persists, please contact support and reference this message. (Error code:-81624)

Let me explain what is error 81624 you encountered, mainbrain. 

The QuickBooks error code: -81624 primarily indicates a failure to authorize. The root cause for the error code: -81624 can be multiple, It can be right from improper address to information mismatch as entered in the credit card. It can be either due to mistyped address, the payment processor not matching the financial institution, or not being able to update the credit card being used to make the payment.  

To fix this, you need to ensure everything is correct. You might want to coordinate with your card provider to verify the details. 

I'm also including the steps for you to reach our support team, if you continue to have the error. I suggest reaching out to them, they will be able to dive into your account and share your screen, to determine exactly what's going on.   

Here's how: 

1. Click the Help (?) icon.  
2. Choose Contact Us. 
3. Enter a brief description of your situation in the What can we help you with? area, then click Let's talk. 
4. You'll be presented with a few options for connecting with Intuit. Select Get a call. 

To ensure you get on hold to our support team on time, please see this time available for our support team: QuickBooks Online Support. 

I recommend visiting this link: Account Management. These will provide links about managing your QuickBooks Online account, subscription, users, password, and billing. 

I'll be right here if you need further help with other tasks in QuickBooks. Have a nice day!

Hello, pcsf.

I appreciate your time in double-checking the billing entry when processing your payment. I'd like to take this opportunity to help you fix the error message and ensure you'll be able to manage your subscription for QuickBooks. 
 

Aside from checking the billing information fields, a cache-related issue can also cause the error code to appear. When a browser's cache is full or there's a corrupted webpage data, it can cause some odd behaviors within QuickBooks. 

In this case, let's confirm this by using an incognito or private window: 

Log in to QuickBooks, then re-enter your billing information again. When you're able to do so, go back to the regular browser and clear the cache. This removes the webpage data that's causing the issue. 

After clearing the cache, close out any browser instances to complete the process. Open it again to continue working in QuickBooks. 

Alternatively, we can use another supported browser to process your payment. 

Another thing to look out for is the way your bank processes your payments. Check with your bank to see if your card is allowed to be used with QuickBooks, and that there aren't any alerts that may have blocked the payment. 

However if you're still getting the same issue, let's contact one our support agents. They can use their tools and check what's causing the error message and fix it for us. Here's how to contact them: 

1. In QuickBooks, click the Help icon.
2. On the pop-up window, click the Contact Us button.
3. Type "Error code:-81624 when entering billing information" in the box, then proceed with Continue.
4. Choose how you want to reach us (through phone or chat).

If you'd like to know more about managing your payment and subscription, check out this article: Manage billing, payment, and subscription info in QuickBooks Online. 

After resolving the issue, do you need help checking your financial data for the current period? Check out this article to help you use the Reports feature: Run reports in QuickBooks Online. 

Let me know if you have more concerns about managing your subscription in QuickBooks Online. I'm here to help. I can also assist you if you have questions about your records or entries in the future. 

@mainbrain and others, I feel your pain. I, too, am still getting the same error message. 

Here is what I've tried so far:

• I've removed the # symbol from my address as my billing address with my credit card
• I've confirmed this address (without the #-sign) is correct as my billing address with my card and is identical to what is entered in QBO as the business address for my card, my business and my legal address; plus it is my legal business address with the IRS
• while my address is not the standard address (from a UPS database?), and I get a pop-up window for that, I select 'use the address as entered' and continue, but still I receive the error
• I have closed out any instances of QBO, then cleared cache and cookies in each of THREE different browsers (Chrome, Firefox, Edge), restarted each one, logged into QBO and attempted to update my card info and have still received the error each and every time
• I tried to re-enter from scratch as a new card my card details (albeit the same card) and still received the error.

I have been trying all this in between client meetings, or while on hold for other things, and don't really have time to make another phone call to tech support. Gah.

And this is our accounting software! 

maybe time to change.