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R
Roark
March 16, 2024
Question

"We didn't find any companies for this account" "We can't find anyone with "____@____.com"

  • March 16, 2024
  • 1 reply
  • 0 views

After 14 years with QuickBooks I tried to log into my account tonight just to find:

"We can't find anyone with "____@____.com"

and then

"We didn't find any companies for this account" 

QuickBooks just completely deleted my account! It shows that I logged into it 2 weeks ago, and they just billed me March 1, 2024, 2 weeks ago. I am so pissed! I tried to call them but of course they're closed.

Has anyone had this happen and did they recover your account after this?? 

I am so angry!

H.R.

1 reply

JaeAnnC
JaeAnnC
March 16, 2024

Welcome to the QuickBooks Community, @Roark.

 

It appears that you've expressed a similar concern to which my colleague responded. Please visit this link to see his suggested resolution: https://quickbooks.intuit.com/learn-support/en-us/account-management/re-intuit-account-disappeared-again/01/1412444#M81414.

 

Feel free to reach out back to us if you need further assistance accessing your account. The Community team is always here to help. Stay safe.

R
RoarkAuthor
March 16, 2024

I just called support that is listed on the page you linked, which says it's open Saturday 6 a.m. to 3 p.m. PST, and I got a recording saying to call back during business hours. So is it NOT open on Saturday? 

I
IrizA
March 16, 2024

I can see the importance of knowing when's the best time to call our representative, Roark. 

 

If you're using Plus, Essentials, or Simple Start, the available hours of our support are from Monday to Friday from 6 AM to 6 PM PT. On the other hand, if you're using the Advanced subscription, you can call our support from Monday to Friday from 6 AM to 6 PM, and on Saturday from 6 AM to 3 PM PT. 

 

You can access this website to view more about the available hours of our support and how to contact them: QuickBooks Online Support. 

 

Additionally, you can also visit this material to learn what to do if you can't sign in to your QuickBooks products: Recover your Intuit Account if you can’t sign in. 

 

Please notify us if there's anything else you need. We're always here to help you in any way we can. 

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