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J
John-Daly
April 22, 2025
Question

We have an issue with shipping in QBO. When we try to ship by Ground Service, we can only get Fedex Home Delivery. Both ShipStation and FEDEX say QBO is problem

  • April 22, 2025
  • 1 reply
  • 0 views

We are trying to ship on our FEDEX account through QBO (i.e. no charges to us from Intuit/ShipStation). We definitely have GND service available to us in our FEDEX. Both FEDEX and ShipStaton say this is a problem with QBO and they can't fix it. The QBO "help" says it's FEDEX and/or ShipStation. How can we get this resolved?

1 reply

E
Erika_K
April 23, 2025

Difficulties with shipping through QuickBooks Online (QBO) on your FedEx account can be challenging, John. Let me direct you to the right support channel to assist you effectively.

 

While I understand you've already contacted both ShipStation and FedEx for assistance, you'll want to reach out to their support teams once more to address your concerns. They have specialized teams to provide tailored guidance and promptly resolve your issue. Contact them directly to leverage their expertise, address integration problems, and ensure your FedEx Ground service is configured accordingly.

 

Let me provide you with some additional resources that can offer valuable insights into managing your integrated applications:

 

 

Your inquiries are important to us. If you have further questions about shipping options or other QuickBooks matters, let me know in the comments below.

J
John-DalyAuthor
April 23, 2025

Hello Erika,

 

So your response is to tell me to go back to the others?  It's a vicious circle...  How about you have your tech team contact ShipStation and FEDEX and talk to them directly rather than have me, your customer, do it for you?  Why would I be qualified to talk to their people and sort this out - bearing in mind I already did and I already gave you their answers?  I don't know how your product works with theirs.

 

Please get this sorted out...!  Not impressed with your answer at all.  I frankly don't have any idea why you think the "additional resources" with "valuable insights" you suggest are even relevant to this issue.

 

Please stop playing the call metrics game and actually do something that might get this resolved!

 

Disappointed. 

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