We have not been able to connect to American Express Business Credit Card (US)

Thanks for getting in touch with the Community,

I've reviewed our ongoing/solved investigations and can confirm there's a closed investigation about a "Sorry, an unexpected error has occurred. We could not fetch your accounts from your bank." message displaying when trying to connect to American Express Business Credit Card accounts.

The investigation was closed by our Product Investigations team with notes advising that this is a known error called bank error 101. There's a couple reasons you may see this message when connecting a bank account:
 

• You're trying to add a bank for which you haven't accepted the terms and conditions.
• You're working with an inactive account, meaning an account with no transactions in the past 12 months.

Here's how to fix error 101:
 

1. Sign in to your bank's website in a new tab or different browser to see if you can access it without errors.
2. Check and confirm that the account is active. An account is considered active if there's an existing balance, or there are transactions from within the past 12 months. In the event you're supposed to have an active account, but can't get signed in on their site, I'd recommend getting in touch with their support team.
3. While logged in to your account, look for messages (terms and conditions, etc.) that need confirmation. If you find any, acknowledge their prompts, then go back to QuickBooks and refresh the account.
4. If you continue encountering error 101, try some of our recommended browser troubleshooting steps. I'd also recommend confirming you meet each of our system requirements.

In the event you continue encountering the message, you'll want to get in touch with our Customer Care team and reference the investigation's case number (INV-99871). They'll be able to pull up your account in a secure environment, conduct further research with you, and look into reopening our investigation if necessary.

Since you need to reconcile, you can manually upload transactions as a workaround.

I've also included a couple detailed resources about working with online banking which may come in handy moving forward:
 

• Fix bank error 101
• Reconcile an account

Please don't hesitate to send a reply if there's any additional questions. Have a wonderful Tuesday!