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M
magdalenaJ
February 8, 2024
Question

We’re sorry. We couldn’t import your company file (TK Floors)into QuickBooks Online.

  • February 8, 2024
  • 1 reply
  • 0 views

After I was unable to use my Desktop 2020 I was talked into (by one of your team member)to switch to online version. I did it, reluctantly , now I regret. The problems started right after I upgraded my older desktop version 2020 to 2023 (which I didn't know about , I thought all desktop version were halted) I was exporting data from Desktop version to online version, after few times there is message on my email : We’re sorry. We couldn’t import your company file
(TK Floors)into QuickBooks Online. 

That happened many times after I even tried to verified and restore data. So I called today... Very nice lady answered my call... She instructed me to do exactly what I was doing few last days... With no happy ending.. Maybe she was nice but I think I knew more than her about this process. After checking my company account she said that after exporting data so many times. I lost it.... Great. Thanks God I still have my Desktop 2023 version that I'm planning to keep.. This line version totally sucks. And customer service is also not so knowledgable. I hope I get my money back. 

1 reply

4
4Gal
February 8, 2024

Why don't you use QB Desktop again? You should be able to run your old license on the new machine. Unless you want to upgrade to QB Desktop 2024.

C
CharleneMaeF
February 8, 2024

I know this hasn't been an easy process for you, magdalenaJ.

 

Let me make it up to you by making sure you can continue working on your books.

 

I understand that you've contacted our support team, but I would still recommend reaching out to them again. They have full access to your account and can help you with the refund and restoring your file to your desktop account. They can also determine its main cause to ensure it won't happen again to you or other customers.

 

Here's how to contact our support:

 

  1. Select QuickBooks Desktop Help from the Help menu.
  2. Click Contact Us.
  3. Type in a short description of your concern, then Continue.
  4. Choose a way to connect with support.

 

 

I appreciate your understanding on this matter. Please know that I'm determined to get this resolved.

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