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Thom Stow-TowMate
September 5, 2024
Question

Web connector tries to open a second company file, and aborts.

  • September 5, 2024
  • 1 reply
  • 0 views

We use QB Enterprise 2024, integrated with Fish Bowl, and for shipping we use Ship Rush.

On July 10th, QB was started on the server with a user name of Ship Rush.  This is so web connector can pull invoices from QB and populate the invoice information in Ship Rush so we can make shiping labels.

On that day, the password for the Ship Rush account expired, and for some reason it crashed QB on the server.

We had to reinstall QB and reload companty file from the previous days backup.

Since that day, whenever Web Connector is activated, QB tries to open a second company file, and then aborts.

I do not get an abort code or error.

I have been in contact with Fishbowl support, Ship Rush support and QB support, no one can seem to find the issue.

1 reply

JenoP
JenoP
September 5, 2024

There are a few technical factors that can lead to QuickBooks automatically terminating or shutting down, Thom Stow-TowMate.

 

These include corrupted QuickBooks data files, conflicts with other software, virus or malware infections, and issues with add-ons or integrations.

 

Just in case you haven't tried it yet, you can use the QuickBooks Tool Hub. It's a utility program to help diagnose and resolve various issues when using the software. 

 

Here's an article as a guide: Fix Common Problems And Errors With The QuickBooks Desktop Tool Hub.

 

You also mentioned already reaching out to the Fishbowl, ShipRush, and QuickBooks support teams about this problem. However, I would still suggest contacting our technical support team again. They can review the case notes from your previous calls and explore additional options to resolve the issue.

 

Here's how to reach out to them:

 

  1. Go to the Help menu and select QuickBooks Desktop Help/.
  2. Click Contact Us at the bottom of the screen.
  3. Give a brief description of your issue, then select Continue.
  4. Sign in to your Intuit account select Continue and then Continue with my account.
  5. We'll email you a single-use code. Enter your code and select Continue. If you have more than one account, select the account you want to use, and then click Continue.
  6. Choose between Chat or Callback.

 

Let me also share these articles for additional resources when using QuickBooks with other apps:

 

 

Please feel free to reach out if you have any other questions when shipping out your products and using QuickBooks for your business. We're committed to helping our customers get back on track. 

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