Question

Web Mail just stopped working on my Quickbooks Desktop Pro Plus 2024

Forum|Forum|1 year ago
December 28, 2024
2 replies
0 views

Web Mail stopped working; so I found I should make sure I'm updated. I went ahead and did upgrade to Desktop Pro Plus 2024. Still nothing! It was working fine but now a box pops up that says "We were unable to connect to the email server for your email provider". I've verified ports etc., made sure settings are okay on xfinity / comcast site. Can find no help anywhere and need this fixed asap!!!! Also, tried to use outlook, but of course that is not an option in the my "send Forms" preferences. Please someone help. I don't understand why it just stopped working when it had worked years!!!!

QuickBooks Desktop

D

Dandie_A

I commend your efforts in upgrading to Desktop Pro Plus 2024 and checking the settings on your Xfinity/Comcast account, Spark. Let’s work together to get your webmail running smoothly again.

Since you've confirmed that your port settings are correct, let's ensure that your Internet Service Provider (ISP) hasn't made any recent changes that could impact your email server connectivity, as ISPs sometimes update their requirements, necessitating adjustments to your software settings.

Additionally, check your firewall and security program settings to ensure they’re not blocking QuickBooks Desktop from accessing the internet, as this can occur after updates to either your security software or QuickBooks.

If the issue persists, it might be useful to contact Xfinity/Comcast support directly to check if there are any server-side issues affecting your email connectivity. They can be able to provide more specific assistance or identify any changes on their end that could be impacting your service.

Once you've contacted Xfinity/Comcast support and everything is resolved, I recommend reaching out to QuickBooks Desktop support for further help regarding your webmail issue.

Please let me know if there's anything else I can help you with regarding webmail. I'm always here to provide a solution.

K

KimVAAuthor

I had done all of your suggestions. I just went ahead and set up quickbooks E-mail connected through microsoft and outlook. Seems to be working but have no idea why old way with web mail stopped.

Thanks for trying though!

Kim

C

Chrea

@KimVA

Try to remove and re-add your email address setting in QB Desktop.

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