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arkvalleyinfo
February 14, 2019
Question

What do you do when your saving an invoice and the message comes up " something's not quite rightOne or more line items do not have a progress type."?

  • February 14, 2019
  • 4 replies
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    4 replies

    BettyJaneB
    BettyJaneB
    February 14, 2019

    Hello there, @arkvalleyinfo.

     

    Thanks for bringing this to my attention. I'm here to help you get past the error that you received upon saving your invoices in QuickBooks Online.

     

    The error "something's not quite right One or more line items do not have a progress type." when saving an invoice will usually appear if you have left the due column blank. You'll need to complete the form before saving it to avoid this error. 

     

    Here's how:

    1. Select the Plus icon (+) on the Toolbar.
    2. Under Customers, select Estimate.
    3. Enter the information for the estimate and select Save.
    4. Select Create Invoice.
    5. In the How much do you want to invoice dialog that appears, select an option to specify how much you want to invoice.
    6. Select Create Invoice.
    7. If you choose Custom amount for each line, select each line and enter the Amount or Percentage to invoice in the Due column.
    8. Select Save.

    I've attached a screenshot below to guide you with the steps:

     

    For more insights about progress in QuickBooks Online, please refer to this article: Turn on and use progress invoicing.

     

    If the issue persists after trying these steps, I'd suggest giving our Customer Care Team a call. They have additional tools like screen sharing that can better isolate this matter.

     

    To reach them:

    1. Sign in to your QuickBooks Online company.
    2. Select Help at the top right.
    3. Select Contact Us to connect with a live agent.
    4. Enter your concern.
    5. Click on the Green Phone button to get the phone number.

    That should do it!

     

    Please know that I'm just a reply away if there's anything else you need. I'm always here to lend a hand. Have a lovely day!

    M
    Malen
    November 2, 2019

    That resolution does not work for me at all. Why not?????

      M
      Mark_R
      November 2, 2019

      Hi there, @Malen.

       

      I appreciate you considering the suggestion provided by my colleague above to fix the error. Let's perform other troubleshooting steps so you can save an invoice successfully and get you back to working order.

       

      Before we start, please take note of the following:

       

      • Make sure the customer isn't set up as a project.
      • Make sure to select the type of progress you want to use.

      To get started, try logging into your QuickBooks account using a private or a different browser. There are times that the browser is full of frequently accessed page resources, thus causing some errors and/or unusual responses. 

       

      To use a private browser, here's how:   

       

      • Google Chrome: Ctrl + Shift + N
      • Internet Explorer: Ctrl + Shift + P
      • Mozilla Firefox: Ctrl + Shift + P
      • Safari: Command + Option + P

      If this works, it means that you need to clear your browser's cache so the system can start fresh.

       

      If it still doesn't work, let's recreate the products and services items used, then try to save the invoice again. For your reference, you can watch this YouTube video for more guidance: Set Up Products and Services.

       

      If you get the same result, I recommend contacting our Technical Support Team. This way, they can investigate this matter further and help you from there.

       

      In case you want to learn how to send an invoice, you can read this article for your future reference: Send an Invoice.

       

      Please know that you can always get back to this post if you have any other questions. We're always here to help.

      G
      gennieosg
      May 14, 2024

      This just happened to me, I got the error "One or more line items do not have a progress type" and I couldn't figure out the issue. There were no line items missing anything and Google didn't help. I finally figured out the new location of the Estimate Status button, changed it to ACCEPTED and was able to make my invoice. WHY can't the error message just tell me I need to make the ESTIMATE ACTIVE in order to invoice, like it did in the previous version? This wasted my time. I have never before used a program that downgrades with every update - the new 2024 layout is terrible and not intuitive AT ALL.  

        J
        jeanbiverly_
        May 14, 2024

        I can imagine the hurdle you've been through trying to fix the invoice issue, @gennieosg. I'll make it up to you by ensuring you get the urgent help you need.

         

        Currently, we have an ongoing investigation (INV-99518) regarding getting the error "One or more line items do not have a progress type." when saving an invoice. Rest assured, our engineers are working diligently to resolve it and get your business back on track.

         

        You can contact our support team to receive an email update on the investigation and to be added to the list of affected users. Here's how:

         

        1. Log in to your QuickBooks Online (QBO) company.
        2. Navigate to the Help (?) menu.
        3. Open the Search tab, and select Contact Us.
        4. Pick Using QuickBooks or Ask about something else. 
          • If you chose the latter, input a brief explanation of your concern in the provided field.
          • Click Continue.
        5. Choose the Chat or Callback option.

         

         

        In case you need more guidance on receiving and recording invoice payments in QBO, refer to this article: Record invoice payments in QuickBooks Online.

         

        I'm still all ears if you've got any other QBO-related concerns. Feel free to add a reply to this thread. Stay safe!

        L
        lizeaton
        May 16, 2024

        I’m getting this message one more line items does not have a progress type. I want that removed so I can send the invoice. Can you help?

        JaeAnnC
        JaeAnnC
        May 16, 2024

        I appreciate you for notifying us of your concern, @lizeaton.

         

        Upon checking, we have an ongoing investigation into the error message you encountered when saving an invoice in QuickBooks Online (QBO). Rest assured, our engineers are dedicated to resolving this issue promptly. In the meantime, I recommend reaching out to our customer support team to add you to the list of affected users. 

         

        Here's how:

         

        1. Go to the Help icon and choose the Search tab.
        2. Select Contact Us.
        3. Describe your concern and select Continue.
        4. Choose between Chat with us and Have us call you.

         

        Additionally, you have the flexibility to customize your invoices according to your preferences.

         

        Keep in touch if you need additional help with saving your invoices. The Community team is here to lend you a helping hand. Stay safe and have a great rest of the day.

        J
        justcallbenmail
        July 23, 2024

        Here's the REAL SOLUTION

         

        This is another of Intuit's famous changes to the system that they regularly do without consulting or informing the users (who pay a very dear price for this platform).

         

        Once the estimate has changed the status to "Converted", the "Update Status" choice in the "Actions" drop down box is gone. 

         

        You must Edit the estimate (from the "Actions" column) and click on the "Manage" gear icon.  Then your first drop down box (it will say "Converted") will allow you to change the status to "Accepted".  Save the estimate (you don't need to send it again).  Close the estimate. Now the "Actions" column will contain "Convert to invoice" link. Click on that and create your invoice as normal.

         

        Thanks Intuit for another feature we didn't need or ask for.

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