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grissomfueloil
October 19, 2022
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What does this error mean and how do i fix it regarding sales tax "Rate specified is not within the range"

  • October 19, 2022
  • 1 reply
  • 0 views
I just switch from desk top to online and trying to do my invoices and they ask to set up sales tax - which work find on the desktop but now i getting this error message when i do what they ask "Rate specified is not within the range"
Best answer by TirzahC

Thank you but it is not giving me that option - see attached photo to see what i get when i go in to taxes 


Let's figure out why you're not seeing the option to set up the new automated sales tax, as provided by my colleague, grissomfueloil.

 

Once signed in, let's go back to the Taxes menu. Let me share these steps and the screenshot for you: 

 

  1. Go to the Taxes menu and then select Get started.
  2. You will see your company name and address here. If not, fill out the address blanks with your company's address and then Choose Next.
  3. Match your existing tax rates with the official state agency in one of two ways and then choose Next.
  4. Review the rates and when you're done, select Save.
  5. Select the X to close the window, or to view a demo of automated sales tax, select Continue.

 

To learn more about how you can manage sales tax in an easier way. You may check these articles: 

 

 

Let me know how it goes. I want to ensure that you're able to see the option to set up the new automated sales tax.

1 reply

Tori B
Tori B
October 19, 2022

Hi there, @grissomfueloil. 

 

Thanks for taking the time to reach out to the QuickBooks Community. 

 

I was checking things on our back end to see if we have any current ongoing investigations for this matter, and I do not see any. With that said, would you care to share a screenshot of the error message? This way, I can take a deeper look into it and provide the best steps possible to resolve this concern. 

 

I'll be sure to keep an eye out for your reply, and look forward to chatting with you soon. Take care! 

G
grissomfueloilAuthor
October 19, 2022

I tried reaching someone at quickbooks with no luck  any help would be greatly appreicated

Daniela_A
Daniela_A
October 19, 2022

Thank you for getting back to the Community, grissomfueloil.

 

You may encounter this error when you are still using the old sales tax since you migrated your data from QuickBooks Desktop to QBO. What we need to do is to set up your new automated sales tax. Here's how: 

 

  1. Go to Taxes, the Sales tax
  2. Click on Use Automatic Sales Tax
  3. If you updated your business information in Settings, you will see your company name and address here. If not, fill out the address blanks with your company's address. Choose Next.
  4. Select Yes or No when asked if you must collect sales tax from customers outside of your state. 
    • If you chose "yes," input another state where you collect sales tax in the "Select an agency" section, or use the dropdown to view all available cities and states. Repetition is required for each city, county, and state where sales must be collected. 
  5. Choose Next. Click X to end the window or click Create invoice to begin.
    When prompted, choose how frequently you file sales tax from the Filing frequency selection. 
  6.  Select Next agency and repeat choosing the filing frequency for each site where you collect sales tax.
  7. Then Save. 

 

I am also adding this link for you to learn more about sales tax: Set up and use automated sales tax in QuickBooks Online.

 

You can always reach us to this thread if you have further question about sales tax. Have a good one!

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