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K
kimilayton-gmail
October 12, 2024
Question

What does this error mean please. You and (name) were working on this at the same time. (Name) finished before you did, so your work was not saved.

  • October 12, 2024
  • 1 reply
  • 0 views
Does this mean that someone else is logged in as me?

1 reply

G
GlinetteC
October 12, 2024

Hi there, Kim. I'll answer your query regarding the error message you received while working your QuickBooks Online (QBO).

 

When you encounter this error message, it indicates that another user has accessed the same record or attempted to modify the same information as you. To resolve this issue, you'll need to wait until that user logs out before you can sign in again to continue the tasks.

 

I am providing these resources for your future reference. They include information regarding your company status:

 

Keep me updated if you have further concerns with managing your account and other QuickBooks-related work. I'm always ready to give necessary assistance and resources. Fill me in by leaving a comment below.

L
LisaQE
November 12, 2024

I keep getting this error. The person it says is working on this at the same time is not even logged into this computer yet. Keeps happening randomly. I opened a ticket about it and just got an email saying its resolved.

Went into an estimate tried to save my work and error popped back up! 

C
CamelleT
November 12, 2024

I'm committed to helping you get past this error message, Lisa. 

 

I understand you're still encountering the prompt suggesting another user is working simultaneously, even though you received an email stating the issue was resolved. Given that this problem persists, I recommend contacting our Live Support Team again during their support hours.

 

They possess specialized tools that allow them to access your account and conduct a further investigation. It will aid them in understanding why the issue continues despite the initial resolution attempt. Here's how to reach them:

 

  1. Sign in to your QuickBooks Online (QBO) company.
  2. Click Help.
  3. Select the Search tab and enter a keyword related to your concern.
  4. Click Contact Us.

 

Additionally, you can check out this article for more information about user roles and access permissions: User roles and access rights.

 

Finally, I'll share this resource to help you convert an estimate directly to an invoice: Convert an estimate into an invoice in QuickBooks Online.

 

Your patience and cooperation in this matter are greatly appreciated. If you have other questions about managing user permissions in QBO, please tap the Reply button.

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