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sh48
July 30, 2023
Question

What happened to Quickbooks??

  • July 30, 2023
  • 2 replies
  • 0 views

Was there some update?? This is incredibly frustrating--can't duplicate any sales receipts or invoices, there's no scroll bar on the bottom of the page anymore which makes it impossible to navigate. Others have posted that they can't see their invoices anymore. What is going on?? I understand that it's a weekend but this needs to be addressed. Many of us work on the weekend. 

2 replies

H
hans-printingsal
July 30, 2023

Having same problem, since the weekend. Can only generate new invoices and once they're sent, they are inaccessible!! Tech support will be swamped on Monday!  Good luck to all with the same, or other, issues!

C
ChristineJoieR
July 30, 2023

I heard your sentiment about this topic and your frustration about this topic, and please know that our engineering team is doing its best to resolve this issue immediately. @sh48, and @Hans11. On the hand, let me help you fix your issue with the duplicating sales receipts and invoices in QuickBooks Online.

 

We can try to log in to an incognito browser and clear the cache to fix the error you encountered.

 

Here are the shortcuts to incognito browsers:
 
  • Google Chrome: press Ctrl + Shift + N
  • Microsoft Edge: press Ctrl + Shift + N
  • Firefox: press: Shift + CTRL + P

 

Currently, there is an ongoing investigation into the issue you mentioned about the disappeared invoices, In this case, I urge you to call our support team so they can add you to the affected users.

 

Please see the steps below:

 

1. Sign in to your QuickBooks Online company.

2. Select Help (?).

3. Select either tab to get started:

  • Assistant: Get quick, personalized answers. You can still Talk to a human.

4. Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us: Get a callback from the next available expert.

 

Furthermore, QuickBooks Online is a cloud-based accounting software that helps businesses manage their finances. It offers a range of features, including invoicing, expense tracking, bank reconciliation, financial reporting, and more. Here are some general tips for using QuickBooks Online: Manage billing, payment, and subscription info in QuickBooks Online.

 

The Community is here for you 24/7 on the clock. If you need assistance with managing your income, notify us below. Keep safe.

S
sh48Author
July 30, 2023

This is not just an issue of missing invoices.

Invoices and sales receipts cannot be duplicated. That means everything needs to be manually re-entered. That is *extremely* time consuming.

In addition, I'm not sure why all these replies contain the recommendation to reach out and "talk to a human" as there is no one available to speak with on the weekends. 

I have spend hours recreating invoices and sales receipts that should be simply duplicated. I would appreciate a response to this asap. This level of dysfunction in a software system for this long is not acceptable. 

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