Skip to main content
R
rsyring
November 27, 2023
Question

What happened to the Salesforce Connector App?

  • November 27, 2023
  • 1 reply
  • 0 views

There are multiple 3rd party options to do a sync but QuickBooks used to have an official "connector" app that was included as part of the QuickBooks Advanced subscription.

I have found references to that connector app in multiple places online, including the official documentation for both Salesforce and QuickBooks , but the link to that app is no longer valid:

https://quickbooks.intuit.com/app/apps/appdetails/salesforce/en-us?premiumApp=true

As best I can tell, Intuit has pulled that app out of the store very recently but I've not found any mention of why. 


I tried contacting QuickBooks support over chat but they couldn't even properly understand the question.  :o/

Anyone have any ideas?  We quoted this connector as part of an integration for a client and its disappearance is hindering our ability to deliver.

    1 reply

    JessT
    JessT
    November 27, 2023

    Thank you for your efforts to investigate the unavailability of the app, rsyring.

     

    I understand that the disappearance of the Salesforce Connector by QuickBooks  app has created a challenge on your end, especially that you included it in your quote for a client. Let me help you find an alternative that will enable your client to connect their Salesforce account to QuickBooks.

     

    1. Click the Apps menu on your QuickBooks Dashboard.
    2. Search for "Salesforce." You'll get a handful of integrator apps.

     

    As a user of our app, I believe it's crucial for you to be informed in advance about the reasons for app removals, particularly those provided by QuickBooks. This will give you sufficient time to find a replacement and understand the discontinuation reasons. I encourage you to share your feedback on this matter to help our Development team establish a process, such as communicating with app users before removing the apps from the system.

     

    If you have more questions about app integrations or anything else related to Salesforce and QuickBooks, feel free to ask. I'm here to support you.

    R
    rsyringAuthor
    November 27, 2023

    Oh, man.  I'm pretty sure you just told me to search the app store for an integration app.  That so unhelpful and doesn't even come close to answering my question.

     

    When I chatted with QB "support" earlier today regarding this issue, they asked me if I had made sure to clear the cache on my browser.  At least this answer was more helpful than that one.

      Terms & ConditionsAccessibility statement