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September 12, 2024
Question

what happened to the switch account option ?

  • September 12, 2024
  • 1 reply
  • 0 views

what happened to the switch account option ?

it is no longer in the gear icon?

was the only useful thing on here.

1 reply

MorganB
September 12, 2024

Good morning, Ivasomers.

 

Thanks for bringing your question forward here in the Community. I want to make sure you're able to use the Switch Company function in QuickBooks Online.

 

It looks like you're not the only one who has noticed this option is missing. There have been other reports and the product engineers are aware and working to get the Switch Company function back up and running as quickly as possible.

 

In this instance, I recommend reaching out to a member of the QuickBooks Online Support Team to get added to the list of affected companies. Here's how to get in touch with the team:

 

1. Click the Help (?) button.
2. Select either tab to get started:
  - Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  - Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    a. Start a chat with a support expert.
    b. Get a callback from the next available expert.


The following article provides these steps if you ever need them again in the future: QuickBooks Online Support

 

Once you've been added to the list you'll be notified of updates and the solution when available. You're always welcome to reach back out here in the Community if you have any other questions. Help is only a comment or post away.