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arkvalleyinfo
January 22, 2019
Solved

What is a phone number to contact quickbooks? Cannot find on the help desk platform.

  • January 22, 2019
  • 4 replies
  • 0 views
Original commenter did not share additional details
    Best answer by KyleMcDougall

    Hi there, @arkvalleyinfo!

     

    We've recently updated our support experience and the best way to reach our support team is to sign in to your account, select the Help icon on the top right, and then Contact Us at the bottom of the panel.

     

    help_panel_contact

    4 replies

    NOT MY USER ID
    NOT MY USER ID
    January 22, 2019
    1. Go to https://help.quickbooks.intuit.com/en_US/contact
    2. Select  QuickBooks Online.
    3. Select a category under “What can we help you with?”.
    4. Scroll down the page, then click the Get Phone Number 
      K
      KyleMcDougallAnswer
      February 4, 2019

      Hi there, @arkvalleyinfo!

       

      We've recently updated our support experience and the best way to reach our support team is to sign in to your account, select the Help icon on the top right, and then Contact Us at the bottom of the panel.

       

      help_panel_contact

      T
      trentf
      August 29, 2019

      It does not help if their chat box support cannot solve your issue.

      I need to call someone to help with this

        JenoP
        JenoP
        August 29, 2019

        Hi again, trentf.

         

        You have a similar question on a separate thread which I've already responded. Let me route you to it so you can get in touch with our Global Support Team.

         

        Here's the link: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-what-is-the-phone-number-to-call-quickbooks-online-customer/01/364629#M26639.

         

        Visit us again in the Community if you have other questions. 

        C
        casdrey
        February 19, 2020

        I don't have a contact number option on the help page. I called in to update our credit card info, but apparently it didn't happen. QB account expires on 2/29.

        Adrian_A
        Adrian_A
        February 19, 2020

        You have me to help you update your credit card information, casdrey.

         

        When your account has expired, you'll be prompted to subscribe. You can click the Subscribe button and update the information. Let me guide you with these steps:

         

        1. Click the Gear icon and then select Account and Settings.
        2. Go to the Billing & Subscription tab.
        3. Click the Subscribe button.
        4. Update your credit card in the Payment Information page.

         

         

        If you can't still update the information, you can give us a call so we can update it on our end. We're open every Mondays to Fridays from 6:00 AM PST to 6:00 PM PST. Then, until 3:00 PM PST every Saturdays.

         

        Just a heads up, you'll not be prompted with the Start a chat or Get a callback options if it's  beyond the working hours. This can be the reason why you don't see the contact number option.

         

        You can follow these screenshots as guide on how you can contact us:

         

        I've also added this article in case you want to view your payment history: View your QuickBooks Online payment history.

         

        I'm sure you can now update your credit card information. I'm always around if you still need my help!

        W
        wselamawit
        April 30, 2020

        need help

        Ashley H
        Ashley H
        April 30, 2020

        Hello there, @wselamawit. 

         

        I'm here to help you. Can you leave me a Reply with details of what's going on today?

         

        I'll keep a close eye out for your response. I'll talk to you soon!

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