We have QuickBooks online and I mainly use the app to try and avoid having to close ads every other click... but lately, I am so frustrated with the problems and inconsistencies with both the browser version (and don't tell me to clear my cache - I do that every time I close the window...) and the app version. Random links that don't work.Customer transaction lists that decide to not show the actions I need (sometimes the only choice is convert to invoice - I have to search for the estimate in the top right in order to actually go in to it...) Customer List along the left is just gone on both version. Changes to display columns don't stick even when I say to make them default.Not being able to include the columns I actually want in the listsReports that don't have the fields I actually need present in the possibilities. (Custom fields not being there I might understand, but the Estimate Status field NOT being available in a report pulling customer transactions?)Spreadsheet sync pulls that don't have the information in the same columns once it pulls, rendering the entire pull absolutely useless unless I spend hours cleaning up the data in order to use a pivot table to get what I need..Performance issues....Changes to the screen that aren't announced or explainedAnd don't get me started on trying to get any help from any customer service. The videos and white pages they tell you to go to first aren't even up to date with the changes that are causing the issues. And forget following the canned response from the "concerned" folks that auto response on here. I am not interested in falling into that black hole again. Is there a software package somewhere that has had the sense to create a bridge for folks to jump over from this mess without having to start over?

I hear all your sentiments, OfficeManager_JTE. I want to know that our engineers are working nonstop to improve the product and deliver the best QuickBooks experiences possible. I understand how important it is for you to be informed of any prospective modifications to the product. While some display settings and functionalities may not fit your needs, you can always provide suggestions to help us improve QuickBooks. To start: Go to the Gear icon, then Feedback. Enter your comments or product suggestions. Tap Next to submit. Once done, your valuable comment goes to our Product Development team to help improve your QBO experience. You can track feature requests through the QuickBooks Online Feature Requests website. On the other hand, I've added the following tools for more help with managing your reports and customer lists in our system: Run reports in QuickBooks Online Add and manage customers in QuickBooks Online Please let me know if you have other questions about the QuickBooks features and preferences. I'm just a few clicks away to help you again. Have a good one!

O

OfficeManager_JTE

Question

What is going on?

Forum|Forum|2 years ago
August 7, 2023
1 reply
0 views

We have QuickBooks online and I mainly use the app to try and avoid having to close ads every other click... but lately, I am so frustrated with the problems and inconsistencies with both the browser version (and don't tell me to clear my cache - I do that every time I close the window...) and the app version.

Random links that don't work.
Customer transaction lists that decide to not show the actions I need (sometimes the only choice is convert to invoice - I have to search for the estimate in the top right in order to actually go in to it...)
Customer List along the left is just gone on both version.
Changes to display columns don't stick even when I say to make them default.
Not being able to include the columns I actually want in the lists
Reports that don't have the fields I actually need present in the possibilities. (Custom fields not being there I might understand, but the Estimate Status field NOT being available in a report pulling customer transactions?)
Spreadsheet sync pulls that don't have the information in the same columns once it pulls, rendering the entire pull absolutely useless unless I spend hours cleaning up the data in order to use a pivot table to get what I need..
Performance issues....
Changes to the screen that aren't announced or explained
And don't get me started on trying to get any help from any customer service. The videos and white pages they tell you to go to first aren't even up to date with the changes that are causing the issues. And forget following the canned response from the "concerned" folks that auto response on here. I am not interested in falling into that black hole again.

Is there a software package somewhere that has had the sense to create a bridge for folks to jump over from this mess without having to start over?

QuickBooks Online

Angelyn_T

I hear all your sentiments, OfficeManager_JTE.

I want to know that our engineers are working nonstop to improve the product and deliver the best QuickBooks experiences possible. I understand how important it is for you to be informed of any prospective modifications to the product. While some display settings and functionalities may not fit your needs, you can always provide suggestions to help us improve QuickBooks.

To start:

Go to the Gear icon, then Feedback.
Enter your comments or product suggestions.
Tap Next to submit.

Once done, your valuable comment goes to our Product Development team to help improve your QBO experience. You can track feature requests through the QuickBooks Online Feature Requests website.

On the other hand, I've added the following tools for more help with managing your reports and customer lists in our system:

Please let me know if you have other questions about the QuickBooks features and preferences. I'm just a few clicks away to help you again. Have a good one!

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