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rob-wilde
June 26, 2020
Question

What is the correct include: statement for the Quickbooks / Intuit.com SPF record to allow it to work without reporting too many lookups?

  • June 26, 2020
  • 3 replies
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    3 replies

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    mv32
    June 26, 2020

    Thanks for posting to the Community, @rob-wilde.

     

    We have lots of includes to allow it to work without reporting too many lookups when sending invoices, sales receipts, estimates, statements, etc.

     

    Aside from include:intuit.com, you can try using different server hostnames that on the list through this article: 3 solutions for when customers aren't receiving your emails. There you can see the possible solutions if your customers were unable to receive statements.

     

    Additionally, you can reach our Intuit Developer site if you have more questions about SPF.

     

    Feel free to place a comment below if you have other concerns about QuickBooks. I'll be around to help. Stay safe and well!

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    rob-wildeAuthor
    June 27, 2020

    Thanks for your response @mv32

     

    I've seen the list of possible includes but I can't add all of them as I am limited to just 10 including my own. Is there a way to determine which I need to include to allow emails from Quickbooks to my customers in a reliable way.  Using include:intuit.com has some success but not every email gets delivered.

     

    Many thanks

     

    Rob

    AlcaeusF
    AlcaeusF
    June 27, 2020

    Thanks for getting back to us, @rob-wilde.

     

    To ensure that I'm on the same page, may I if you're getting any error messages when some of the emails are not sent? Any additional information will help me provide the best resolution.

     

    Though we can't suggest the specific include:intuit.com, you can use any of the includes outlined in the article shared by my colleague above. Just in case, here's the link: 3 solutions for when customers aren't receiving your emails.

     

    Please click the Reply button below to add more details, and I'll get back to you as quickly as possible. I'm always here to help. Have a good one!

    D
    daryle
    February 19, 2021

    So why doesn't Intuit just create it's own _spf.intuit.com TXT record in its DNS server that all your customers can just add an "include" in their own domain SPF record? That way you would own and control your own list of (approx) 30 servers that send out mail for your clients. You could swap out and in new hostnames based on your capacity and system changes and just update your own record once and mitigate customer frustration.

    Other benefits include not wasting your staff resources to respond to these sorts of emails and not wasting the time and energy of your customers in trying to explain the problems. It's just what good companies do for their clients.

    I understand that SPF and DKIM records are new addition to the email security methodology for all of us but the problem is just going to get worse unless it's managed proactively.

    And @rob-wilde, if you also include a DMARC record in your DNS zone with your email in the rua parameter, I believe you should get an aggregated list (depending on my mail service provider) of which messages have failed because of a failed SPF lookup. You can then verify and if necessary add these to your SPF record. Mine come in a .zip file so I had to modify my filter rules to permit DMARC reports with a ZIP file.

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      wetlandguy
      April 6, 2021

      Yeah, I'm kind of in a similar situation.  Because QBO cannot send fully authenticated email on my behalf, the DMARC situation seems to send most correspondence to spam folders.  It would be nice if QBO would make a tool so I could have fully authenticated messages send on our behalf.  I've already accomplished this with my email provider, and my security provider, but QBO remains a problem.

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        tserreyn
        May 24, 2022

        quickbooks, you MUST deal with this ASAP.  At this point this may drive myself and my customers to other products just because quickbooks can't properly do SPF/DMARC/DKIM to properly send authenticated authorized emails.

         

        Feel free to have IT/email/security people at quickbooks reach out to me directly and we can discuss why this is so critical.

         

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          Lanx World
          May 25, 2022

          @tserreyn I can't agree more. It is crazy that after years this issue has never been resolved. If clients don't get invoices, what is the point of having QuickBooks? We need a simple professional SPF and DKIM solution urgently.

           

          Please QuickBooks - get this sorted as without it you don't have a product suitable for professional (or any) use.

           

          Thanks in advance!

            R
            RichardMag
            February 11, 2023

            ADMIN - please delete this duplicate post.

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