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August 29, 2023
Question

When can we expect the refund for our Superannuation Payment with expired Bpay details?

  • August 29, 2023
  • 1 reply
  • 0 views
The payment was made on 22 Aug 2023.

1 reply

August 29, 2023

Hi accountmanager-f,

 

Thanks for posting in the Community! 

 

If you're paying your super batch by EFT or BPay and the amount and payment reference does not match with your batch details, it will be cancelled and the payment will be returned. You should see the batch cancel after 10 days from the batch submitted date, along with email notification. The payment will be refunded and take up 12 business days to return. Once the batch has been cancelled, you will need to submit a new batch and send a new payment with the updated BPay details.

 

For more detailed information, you can also check this article: Automate Super Payments using Beam in QuickBooks Online

 

Feel free to drop a comment below if you have any other questions, we're here to help. Have a nice day!