When downloading the password reset , my zip code is invalid and it then it kicks me into the Canadian part of the site.

I will be glad to offer my assistance, Guuuii.

Nonetheless, I would appreciate more details to gain a complete understanding of your issue about the invalid zip code. A screenshot would be greatly appreciated to assist me in offering an accurate troubleshooting solution to resolve the problem you have.

I'm looking forward to your response. Stay safe!

@Guuuii 

Which QB Desktop year version do you have?

Are you sure you're not using the Canadian version of QB Desktop?