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LoriDraper
July 17, 2022
Question

When I click on Taxes>Sales Tax I get an error message.

  • July 17, 2022
  • 1 reply
  • 0 views
For two months now I have received no help from the Quickbooks support problem that I reported and now the problem is urgent. The error message is "Give us a few minutes and try again. If it still doesn't work, call us so we can take a closer look".   Maybe they meant to say give us a few months...

1 reply

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CharleneMaeF
July 17, 2022

I can imagine the trouble you're experiencing right now, LoriDraper.

 

As of now, we have an ongoing investigation about getting an error message when accessing the Sales Tax page. I understand that you've already contacted our QuickBooks Support Team, but I'd recommend reaching out to them again. This way, you'll be added as one of the affected users.

 

Here's how:

 

  1. Go to the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a human.
  3. Enter INV-72375 in the Type something field, then click the send icon.
  4. Choose the I still need a human button.
  5. Click Get help from a human.
  6. Select the Chat with us or Have us call you option.

 

Rest assured that you'll receive an email update once the issue is already resolved.

 

Additionally, I've added these resources that'll help you manage your sales tax in QuickBooks to ensure your books are accurate:

 

 

I appreciate your understanding on this matter. Please know that I'm determined to get this resolved. Keep safe always!

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BJP2
December 2, 2023

Having the same issue now and am told it is a "known issue that they are working on". Was there a resolution from this post?  Also urgent as I can not create invoices or receive payments. Need to know if this has been going on since July 2022 or was there an answer and this is a new issue?

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GlinetteC
December 2, 2023

Hi there, BJP2. 

 

I appreciate your sharing your issue about the sales tax functionality.

 

I can see that this is a duplicate post. My colleague already provided an answer to the other thread. You can view the complete details through this link: https://quickbooks.intuit.com/learn-support/en-us/taxes/re-sales-taxes-keeps-saying-give-us-a-few-minutes-and-try-again/01/1351269#M23958.

 

If you have questions or other concerns, you can always post them here. The Community is here to help.

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