When I email out past due reminders an ex employee's name prints on the cover letter. How and where do I change /remove it?

Hi there, @LuckyAAA13.

How are you doing today? I hope everything has been going great so far. 

To clarify, what type of reminders are you referring to? Has the employee been made inactive? I also wanted to check if the employee has been set up as a user in your QuickBooks Online account? 

The more details you can share will better help me to provide the best steps for your issue. 

I'll be sure to keep an eye out for your reply. Please let us know if you have any additional questions or concerns. Take care!