when I enter the number of hours and the rate, it is not calculating

I want to ensure that the hours and the rate are being calculated correctly on your invoices, Mare55.

To be sure we're on the same page, I would like to verify how you input the number of hours and the rate on the invoices. Do you enter them via a Single time activity, Weekly timesheet, or are the billable hours from QuickBooks Time not populating correctly on your invoices in QuickBooks Online (QBO)? Any additional information you can provide would be greatly appreciated.

In the meantime, I recommend performing some troubleshooting steps on your web browser to see if that could be causing the issue. Let's begin by opening a private window or an incognito window in the browser. This will open your account with a clean slate and load fresh data. Here's how:

• Mozilla Firefox / Internet Explorer: Press CTRL + Shift + P
• Safari: Press Command + Shift + N
• Google Chrome: Press CTRL + Shift + N

Once you're in the private or incognito window, sign in to your QBO account and try creating invoices to see if the hours and rate are now correct. If it works, you can go back to your original browser and clear the cache. Alternatively, you can use other compatible browsers.

However, if the issue persists, I suggest contacting our Customer Care Team. They have the tools to access your account in a secure environment and investigate the root of the problem.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

For future reference, you can find detailed guidance on receiving invoice payments in this article: Record invoice payments in QuickBooks Online.

If you have other questions regarding QuickBooks, feel free to let me know in the comment section below. I'm always here to help, Mare55.