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S
sandstrom-christ
December 5, 2023
Question

When I select Time on the sidebar I get a "Something not right, Please try again later" message. Can someone tell me how to get rig of it so I can start time tracking?"

  • December 5, 2023
  • 1 reply
  • 0 views
This is for a college class, with the Mookie the Beagle company if that affects anything.

1 reply

R
ReymondO
December 5, 2023

Hi there, @sandstrom-christ.

 

I'm here to assist you with the error message you're encountering when accessing the Time menu in QuickBooks.

 

Sometimes, an accumulation of too much cache in a browser can lead to unexpected behavior with the product, which might be causing the "Something not right, Please try again later" error message.

 

To troubleshoot this issue, I recommend opening your account in a private window to check if the problem is related to excessive cache build-up. You can access this mode by using the following shortcut keys:

 

  • Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).
  • Ctrl + Shift + P (Microsoft Edge).

 

If it works, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

Additionally, you can directly access QuickBooks Time on a web browser by entering your phone number, email, or user ID and selecting Sign in. Then, enter your password and click Continue, or select Text a code and enter the code sent to you. You can also install the app on your mobile device and sign in from there.

 

For additional reference about handling QuickBooks Time in QBO, please check out this article: Track and manage QuickBooks Time in QuickBooks Online.

 

If you have more questions about accessing the Time menu or anything else, feel free to let me know by leaving a comment, @sandstrom-christ. I'm here to help. Take care!

S
sandstrom-christAuthor
December 5, 2023

Hi Reymond, I've tried clearing the cache and going incognito on Chrome, Opera, and Edge on multiple computers and nothing seems to fix it. Is there another way to fix this problem, or is it a problem with my account? When I try to click on the 'Go to classic Quickbooks Time' it says that it can't find a company on my account.

Rubielyn_J
Rubielyn_J
December 5, 2023

Thanks for getting back to this thread, @sandstrom-christ.

 

Let me help you get to the bottom of this. 

 

As the problem continues despite following the steps outlined by my colleague earlier, I'd like to direct you to the appropriate support channel for further assistance.

 

You can utilize the Help menu to reach our support team. There might be an account-specific issue that needs to be addressed. They can provide more personalized help and investigate the problem thoroughly. For more details, you can check out this article: Contact QuickBooks products and services support.

 

In addition, I'll be sharing this link to guide you to use project posts and the activity feed in QuickBooks Time: Use QuickBooks Time project posts and activity feed.

 

Keep me posted if you have further queries about handling your QuickBooks Time account. I'll be around to assist you always. 

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