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K
Karme829
June 9, 2022
Question

When I try to print checks, the alignment is way off and when I adjust it, it's even worse. How can I align so I can print checks properly?

  • June 9, 2022
  • 2 replies
  • 0 views
It is printing about two lines below where it should and when I use the adjustment grid, it prints about two lines above where it should.

2 replies

J
JD93
June 9, 2022

Having the same issues. Even purchased original QB checks and envelopes. We tried everything. aligning, print to fit, print and shrink - nothing fits. 

K
Karme829Author
June 10, 2022

I have done everything support has suggested and NOTHING is working.  I'm switching from QBDesktop to QB On-line and am not thrilled with this problem not being resolved.  I've tried different browsers, etc.  Still not working.  Glad I'm not the only one.

R
RoseJillB
June 9, 2022

Thank you for letting us know about your concerns with printing checks, @Karme829, and @JD93.

 

We can perform some troubleshooting steps to fix the alignment of your checks when printed in QuickBooks Online (QBO).

 

If you’re finished setting up print checks, let’s ensure that your Adobe Reader is up-to-date with its latest release. If you're getting the same result after the update, we can have your Adobe repaired. Here’s how:

 

  1. Close Acrobat/Reader and all open web browser windows.
  2. Select the Start button at the bottom left of your screen.
  3. Type Control Panel, and then press Enter.
  4. Select Programs and Features, Acrobat, or Adobe Reader, and then click Uninstall/Change.
  5. In the Setup dialog box, select Next.
  6. Select Repair, Next, and then select Install.
  7. When the process is complete, click Finish.
  8. Restart your computer.
  9. Log back into QuickBooks Online, and then try to print a sample check.

 

If the issue persists, I highly suggest checking out this article for more troubleshooting steps to fix printing issues with checks: Configure your print settings for printing checks in QuickBooks Online

 

Feel free to reply if you need further assistance with checks. You can always tap me here on the Community page. Stay safe!

K
KRay1
March 15, 2023

Checks are still misaligned regardless of the type of checks or any aligning that is done. When will this be fixed?

J
JamaicaA
March 15, 2023

I understand the importance of printing checks neatly, @kray.

 

I can also see how time-saving it would be if you could fix the alignment seamlessly. Please know this isn’t the service I want you to encounter. I’ll help by pointing you to the right support so we can fix this issue.

 

I appreciate your initiative to try it with different types of checks. I've checked our resources here and verified that there are open cases related to the check misalignment and printing. Thus, it'd be best to contact our Support Team to have this investigated further.

 

Here's how:

 

  1. Go to the Help icon and choose Search.
  2. Click the Contact Us button and enter your concern.
  3. Press Continue.

 

See this article to learn more about setting up your print settings so you can print checks: Configure your print settings for printing checks in QuickBooks Online.

 

You can also check out this guide for other troubleshooting steps you can take to fix printing issues: Troubleshoot printing paychecks, pay stubs, and forms in QuickBooks Online Payroll.

 

Visit me here again in the Community and keep me posted on your progress with this printing issue. I'm determined to help you succeed. Stay safe.

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