When my QBO loads, I can see the home page snapshot. When I do anything and then click on the QB logo to go back to the home page snapshot, "we can't find the page"

Let's clear the error by performing basic troubleshooting on your account and have you directed to the appropriate support to have this securely checked, Dave.

If you haven't tried yet, we can troubleshoot this by opening an incognito or private window first. This'll help us determine if the issue is cache related. You can refer to these shortcut keys:

• Mozilla Firefox: CTRL + Shift + P
• Microsoft Edge: CTRL + Shift + N
• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N

After this, login to your account and again. If the issue is resolved, clear your regular browser's cache to refresh your connection and browsing history. Keep in mind to exclude the cookies. If the issue persists, use a different supported browser, as your current one may have a temporary compatibility issue with QuickBooks.

After following these steps and the forms still aren’t showing up, it’s crucial to get this resolved quickly. Please reach out to our Live Support team to have your account properly looked into. Here's how:

1. Sign in to your QBO company.
2. Click Help.
3. Enter a keyword or topic about the situation.
4. Select Contact Us to connect with an expert for help.

Furthermore, feel free to read this article as a future reference on how to add, manage, or delete user profiles in: Add and manage users.

The thread will continue to be available if you have other questions or queries. Just post your replies anytime and we'll stay in the loop.