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August 10, 2023
Question

When using the QuickBooks checking mobile deposits I keep getting a "something went wrong" error message. Ive tried everything.

  • August 10, 2023
  • 1 reply
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1 reply

Bryan_M
August 10, 2023

Greetings, @lilyslawnsva. It's great to have you here. We appreciate you for taking the time to post in the Community. I understand that it's bothering to keep seeing the same error even how many times we're trying to fix it. Right now, let's work together on fixing this.

 

The first thing we need to do is to check if the app's data is causing this odd behavior, I suggest resetting it. This process plays the same role as clearing the cache from your web browser. They collect cache (cookies) to save you time when loading repetitive data and images.

 

Here's how to do it:

 

  1. Go to Menu ☰ and tap Help & Feedback.
  2. Select Refresh Data.
  3. Tap Refresh to confirm.

 

You might want to learn how the QBO app works. Here's an article you can read for more details: QuickBooks Online app overview.

 

In case you need it, I'm adding this article that tackles managing and adding bank deposits for further guidance: Add a bank deposit in QuickBooks Online mobile.

 

We also suggest visiting our website for more tips and other resources you can use in the future: Self-help articles.

 

Thank you for giving us the opportunity to help you today. Always remember, we're here to provide you with quality customer service. For additional queries, please come back here. We'll be willing to assist you. Take care.