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L
lizfordd
December 3, 2023
Question

When will the issue with Venmo be resolved?

  • December 3, 2023
  • 1 reply
  • 0 views
I have not been able to connect my Venmo account with QB transactions sine July.  The QB agent said QB was aware of the problem and working on it.  It is now 4 months and I need to close out the year.  Any help would be appreciated!

1 reply

J
Jelayca V
December 3, 2023

Hi there, @lizfordd. I understand how important it is for you to connect your Venmo account with QuickBooks Online. Rest assured, I'm here to help you with the issue you've been facing for the past four months. 

 

The problem you encountered is related to the investigation number (INV-93253), which is a known issue that our team is currently investigating. We understand the inconvenience this may have caused you and recommend that you keep an eye on our service updates to stay informed about when this issue will be resolved. 

 

Moreover, you can also get in touch with our QuickBooks Online Support team to get added to the list of affected users and to request an update on the investigation. Here's how you can do this:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to the Help icon.
  3. Click the Search tab and select Contact Us.
  4. Provide a summary of your concern and click Continue.
  5. You can either choose Chat with us or Have us call you.

 

In the meantime, you can read these articles about banking for future use:

 

 

If you have any further questions about bank connectivity in QBO, don't hesitate to contact us. Our team is always here to support you. 

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