Where are Sales Orders?

@BigRedConsulting 

Sales orders in QBO aren't the same type of sales orders you think of when you think of Desktop or traditional sales orders. They are orders pulled in from connected sales channels like Amazon, eBay, and Shopify.  You connect the sales channel by going to Sales > Sales orders.    

Hello @BigRedConsulting, I can definitely help you find those Sales Orders!

The ability to manually create Sales Orders in QuickBooks Online is available if you have the Plus or Advanced subscription. If you're using a different QuickBooks Online plan (like Simple Start or Essentials), you won't see the option to create them under the + New button. However, all QuickBooks Online subscriptions allow you to import and view sales orders from connected sales channels (e.g., e-commerce platforms).

Quick Check:

1. Verify your subscription: Click the Gear icon (⚙️) > Account and settings > Billing & Subscription.

2. If you have Plus or Advanced: Sales Orders should be under + New. If not, let us know!
3. If you have another plan: You can still track sales orders by importing them from your sales channels. To create them manually within QuickBooks, you would need to upgrade to Plus or Advanced.

For a comprehensive guide on using Sales Orders in QuickBooks Online, including how they work with different subscription levels, check out this article: Create and manage sales orders in QuickBooks Online.

We want to make sure you can manage your sales efficiently! If upgrading is something you're considering or if you have more questions, we're here to assist.