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W
WestfieldAV_Com
October 30, 2024
Question

Where does QBO populate this information from?

  • October 30, 2024
  • 1 reply
  • 0 views

When I goto SALES -> ALL SALES -- This is what my sales transactions look like. The number of open invoices says 793! When I click it and show all the open invoices, I have maybe 30ish. As well - if I show all open credit memos, there are also only a few. The number 793 is WILDLY inaccurate. What can I do to get this figured out?

 

Thank You in Advance,

JR

    1 reply

    J
    jeanbiverly_
    October 30, 2024

    Hello, JR. I understand how seeing that number jump to 793 and then finding only about 30 open invoices can be quite confusing. Please rest assured that I’m here to help you clarify this situation and ensure everything is sorted out correctly.

     

    We've encountered several similar cases and reports regarding this issue. I suggest reaching out to our support team to resolve the problem. They will document your case and add you to the list of affected users. This will help us track the situation more effectively and provide you with timely updates and solutions.

     

    Here's how to reach them:

     

    1. Log in to QuickBooks Online (QBO).
    2. Navigate to the Help button.
    3. Open the Search tab and click Contact Us.
    4. Select a topic to connect with the right expert.
    5. Choose to Have us call you or Chat with us.

     

     

    Our support hours are as follows:

     

    • Plus, Essentials, Simple Start: M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT.
    • Advanced: any time, any day.

     

    Additionally, here are some articles that can help you manage your invoices better:

     

     

    If you need a helping hand as we work through this invoice issue, don't hesitate to reach out. I'm here to support you every step of the way. Take care.

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