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bryan.riecker
September 12, 2024
Question

Where has the switch company button gone?

  • September 12, 2024
  • 1 reply
  • 0 views
It is not where it used to be.  Must be some amazing update.

1 reply

J
JanbonN
September 12, 2024

Hello there, Bryan. I’m here to help you resolve the issue of your missing switch company in QuickBooks Online (QBO).

 

The problem you're experiencing is a possible cause of a cache issue. Browsers use cache to speed up the loading of web pages, but over time, it accumulates and leads to unusual behavior of the program.

 

To fix this, log in to your QBO account using an incognito or private browser window. This will enable you to work with a clean slate. Please use these keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + N
  • Safari: Command + Shift + N

 

Then, try to access the switch company button. If it's successful, clear your browser's cache to remove specific issues and help the program run efficiently. Also, you can use other devices and supported browsers to ensure everything works as expected. 

 

If the issue persists, I recommend reaching out to our support team. They have the tools and expertise to identify the cause of this and provide you with a resolution.

 

Additionally, you can run reports to get an overview of your sales transactions.

 

Let us know if you have other concerns with your switch company button in QBO. We're here to help you in any way we can.

B
benny001
September 12, 2024

Wouldn't it be great if QB published on their status page investigations of issues that users have reported so before contacting the help desk and wasting an hour of their day all users can see an issue has been identified and is being investigated and have an indication of a fix time and when it is resolved.

MorganB
MorganB
September 12, 2024

Thanks for joining this thread, benny001.

 

You've got a great idea with the investigations being posted for QuickBooks users to view. I recommend submitting feedback to the Product Development Team for review. This is the best way to make your requests known and the majority of product updates and feature releases come directly from suggestions like yours. You can send your idea by clicking the Gear icon in your QuickBooks Online account, then select Feedback.

 

Please don't hesitate to reach back out if you have any other questions or concerns. The Community always has your back.

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