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January 25, 2024
Question

Where is VOID button that allows redo of all processed 1099s?

  • January 25, 2024
  • 1 reply
  • 0 views
Where is VOID button that allows redo of all processed 1099s?  We received email from Intuit today that we need to VOID and reprocess  all 1099s due to incomplete info (our company address box).  No VOID button exists.  We did talk to QuickBooks phone support and were told that they, QuickBooks, need to get MAIL notification from IRS before they can make the VOID button visible.  I am having problems understanding that - it seems that QuickBooks already knows that the IRS has rejected our 1099s -- otherwise INTUIT would not have emailed us.  Any and all help will be greatly appreciated.

1 reply

January 25, 2024

I want to ensure you can correct your 1099 form, NancyC1.

 

Currently, there's an emerging issue with QuickBooks Online 1099 rejections where customers don't have the Void forms option. And our Engineering team are actively working to fix this for you. To receive live updates about the status of the investigation, I recommend contacting our Customer Care Team, so they'll add you to the list of affected users. 

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

 

Additionally, I'm including this article to help answer the most commonly asked questions about 1099s in QuickBooks: Get answers to your 1099 questions.

 

Don't hesitate to let me know if there's anything else I can do to help. I'm always here to assist. Have a nice day!

NancyC1Author
January 26, 2024

Thank you for your quick reply - much appreciated.