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UFerneries
May 28, 2024
Question

Why am I being asked to provide my driver license?

  • May 28, 2024
  • 2 replies
  • 0 views

I'm just an employee of a company that used QB for many years. For all the times our employees have never been asked to provide a driver license. QB customer service normally ask for a name on the account, and ALL info about a company, company name, address, account and phone numbers, etc. for verification. Based on what law QuickBooks CSR is asking me to give them my driver license with ID#, my personal address, year of birth? Thank you.

    2 replies

    BigRedConsulting
    BigRedConsulting
    May 28, 2024

    Sounds like a social engineering scam to me!

    C
    CamelleT
    May 28, 2024

    Your privacy and security matters to us, UFerneries. We are committed to protecting your information at all times. I'll shed some light on the possible reasons why you're being asked for your driver's license information.

     

    When reaching out to our Customer Service, it's a crucial measure to request for verification. This process is necessary to confirm the identity of the caller is indeed who they claim to be and to safeguard sensitive information. Normally, they will ask for your full name, date of birth, email address, or account number.

     

    Since you were asked for your driver's license information, may I know what specific concern you have? There are instances where a valid ID like your license is required, such as when requesting to be a primary admin or changing phone numbers. We need documentation to affirm the rightful ownership or access privileges for the account.

     

    Hope I have cleared your worries, UFerneries. Your continued trust enables us to enhance and deliver the best experience possible. If you require further assistance or have additional questions, just add a reply.

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