Why am I getting a message that says" having trouble contacting authorization server"

I'm sorry you are having this problem, @greddall. Let's work hard together to help the situation.

We can perform basic troubleshooting steps to determine if it is a browser-related issue. This way, it can help clear some browser-related concerns. If this fixes it, we can proceed and clear the cache in the one that you're currently using. Here’s how to use a private browser:

• For Chrome, press Ctrl + Shift + N.
• For Internet Explorer or Firefox, press Ctrl + Shift + P.
• For Safari, hold down Command + Shift + N.
• Mozilla Firefox: Ctrl + Shift + P

You can refer to this article if the steps were successful: Clear cache and cookies to fix issues when using QuickBooks Online.

You can visit this article to know the specific ways to customize your reports: Common custom reports in QuickBooks Online.

I'd be happy to hear any updates after performing the steps as I want to ensure this is resolved for you. Don't hesitate to reach us again. Have a great day ahead!