Skip to main content
V
Vtori67
January 24, 2024
Question

Why am i getting QBO ID is NULL or EMPTY

  • January 24, 2024
  • 1 reply
  • 0 views
under payroll and updating an employee profile information for new email and address i get this message what does it mean and why can't i update profile QBO ID is NULL or EMPTY

1 reply

M
mikebeattycpa
January 24, 2024

By coincidence, I just now ran into the same error message.  An employee name was entered incorrectly.  We figured out that the personal information section must be completed with all the required information before it can be saved.  Then we were able to delete the employee..

H
Heide DC
January 24, 2024

Hi, Vtori67 and mikebeattycpa. Yes, the personal information section must be completed with all the required details. It may cause an error if the employee's name is entered incorrectly.

 

If the issue persists you'll need to log in to a private window then review the details you've entered and make sure it's correct.

 

Once you've verified the details are accurate, you can perform the basic troubleshooting process. Let me guide you with the steps below:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session works, you can clear the browser's cache in your regular browser to improve the program's performance. 

 

In addition, you can check this article if you want to learn how to download your data: Export reports, lists, and other data from QuickBooks Online.

 

If you have any other concerns or clarification on updating employee details. Please don't hesitate to comment down below. Stay safe.

R
RMB65
April 27, 2024

it is not working - I still can not active an employee - I have serveral employees that will have to be activated for summer - ?????

Terms & ConditionsAccessibility statement