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gus-sure-light-c
February 28, 2023
Question

Why am I getting this message while invoicing " An application error has occurred while processing your request" ?

  • February 28, 2023
  • 2 replies
  • 0 views
Original commenter did not share additional details

    2 replies

    J
    Just me Q
    February 28, 2023

    I am also experiencing this issue, tried 2 different browsers, rebooted computer and still the same. 
    I tried on the app on my phone and it seems to be working. Very frustrating though,

      LieraMarie_A
      LieraMarie_A
      February 28, 2023

      Hi @gus-sure-light-c and @Just me Q.

       

      Currently, we have an ongoing investigation about getting this error when saving an invoice in QuickBooks Online. Rest assured that our engineers are doing their best to fix it as soon as possible.

       

      I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. I've included the steps to contact support below. 

       

      1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
      2. Select Talk to a Human.
      3. Enter a short description of your concern and press Enter.
      4. Click I still need a human.
      5. Select Contact Us to connect with our live support.
      6. Choose Get a callback.

       

      You may also check out this article to learn more about personalizing invoices, estimates, and sales receipts: Customize Sales Forms.

       

      I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care!

      P
      Pfoley
      February 28, 2023

      I'm also getting this error when adding parts to an invoice.

       
        T
        tagrbs
        January 11, 2024

        It is almost a year since this post. IS there still no answer?

          MariaSoledadG
          MariaSoledadG
          January 11, 2024

          I have some information about this application error. I'm here to help you sort this out, agrbs.

           

          We didn't receive a report about this error. We can perform some troubleshooting steps to fix the issue. Sometimes, you'll experience this because of browser-related concerns. We can perform some troubleshooting steps to fix the problem. Use the shortcut keys below to access a private window (incognito):

           

          • Google Chrome: Ctrl + Shift + N
          • Mozilla Firefox: Ctrl + Shift + P
          • Safari: Command + Shift + N
          • Microsoft Edge: Ctrl + Shift + P

           

          When using incognito mode, this deletes cookies and browser history leaving your browser clean and easy to access any websites and error-free. After that, double-check if everything is already working fine. If so, go back to the main browser to clear its cache and delete some outdated files that might be the cause of the error. Otherwise, use a supported, up-to-date browser.

           

          Furthermore, QuickBooks Online (QBO) offers different kinds of reports that cater to your business needs. Learn how to customize them to make sure you get the right data. Check out this article: Customize Reports In QuickBooks Online.

           

          You can always let me know if you have any concerns with invoicing. Remember, we're here to make sure we've provided the right solution for you. Have a nice day!

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