Skip to main content
E
editor3
October 29, 2021
Question

Why am I not receiving text messages?

  • October 29, 2021
  • 2 replies
  • 0 views
My number is verified but I am not receiving text messages. This causes a problem with two-factor authentication. I can only receive verification codes by email.

2 replies

L
LeizylM
October 29, 2021

I can help you get the verification code, editor3. 

 

It's possible that the phone number was not selected as the default setting in QuickBooks to send the text message verification.

 

Let me guide you on how to set up code verification via text message. 

 

  1. Log in to your Intuit Online Account.
  2. From the Two-step verification section, select Turn on.
  3. Select Turn On to expand the Two-step verification section. You will be prompted to enter a phone number if you initially did not enter it during the setup of your account. Enter the number you want to use to verify the account and select Turn on text message verification.
  4. Choose to receive the one-time passcode by either text message or voice message and select Turn On.
  5. Enter the verification code.
  6. Hit Continue.

 

 

 

To know more about verification in QuickBooks Online, visit this article: Verify your account with multi-factor authentication. 

 

Also, I've attached these articles about updating business information in QBO for your reference. 

 

 

If you need additional help with turning off the added security when logging in to QuickBooks, notify me by adding a comment below. I'm always here to provide additional assistance. Keep safe!

S
S__Kannan
July 18, 2023

Dual authentication via phone SMS is not working. Via Email works. It was working before but not working now for many months.

JoesemM
JoesemM
July 18, 2023

I appreciate you joining the Community space, @S__Kannan. I want to ensure you'll receive a verification code via SMS. That way, you'll have the option to send dual authentication via phone.

 

I've checked our records and haven't found any investigations related to your concern. One of the possible reasons why you haven't received a verification code through text is that the phone number entered into your Intuit account was incorrect or you haven't added an area code to the phone number.

 

To verify this, I encourage logging in to your Intuit account and going to the Sign In & Security section. From there, check the phone number being registered. Here's how:

 

  1. Sign in to your Intuit account.
  2. Click Sign In & Security from the left menu.
  3. Make sure your phone number is correct under the Phone section.

 

If it's incorrect, change the phone number by clicking the Verify link. Then, enter your Password in the field and click Save when done. 

 

However, if you've set the correct number, I suggest logging in to your QBO account using a private browser. Then, verify if you can receive a verification code. This is to rule out the possibility of a webpage issue. To open a private browser, press this shortcut key on your keyboard:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If this works, they need to clear the browser's cache so the system can start fresh. If they get the same result while using a private browser, I recommend switching to a different one.

 

You may want to visit our QuickBooks Community help website for reference in case you need tips and related articles in the future: Self-help. It contains articles on how to manage privacy, security, and data settings in QuickBooks.

 

Let me know if you need further assistance in managing your QBO account by posting a response below. I'll be around to help. Have a good one. 

V
varsity1
December 14, 2023

Recently I have problems signing into my account.  Somedays are fine, the next day I can't sign in because I never receive the SMS text message that has the 6 digit verification number.  This GREATLY interferes with my ability to do my job.  I researched this and potential solutions begin with "sign in to your intuit account"  Is that some sort of joke? I can't.  It's not a set up issue because some times it works, sometimes it doesn't.  I need this to work EVERYTIME!!!

G
GebelAlainaM
December 14, 2023

Thank you for sharing your issue with us, @varsity1.

 

I understand the importance of fixing the issue so you can get back to business. Let me share some troubleshooting steps. 

 

The issue you encountered may be may be due to a browser cache-related issue. Your browser saves files to load websites faster on your next visit. But over time, it'll get outdated, which can cause errors and performance issues using the program. To fix this, we can perform the basic browser troubleshooting steps.

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If it works on the private browser, go back to the regular browser and clear your browser's cache. Then, see if it works. Otherwise, you can use another supported browser.

I also recommend reaching out to our QuickBooks Support Team so they can further check on this matter and provide in-depth troubleshooting steps to get this resolved. They can also create an investigation ticket if other users are experiencing the same.

Here's how:

  1. From your company file, go to Help menu.
  2. Select Contact Us.
  3. Enter your concern, then select Let's talk.
  4. Choose a way to connect with us:
 
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

You can see this article for the support schedule: QuickBooks Online Support.

I'll be sharing this resources that will guide you in managing Intuit account authentication:

 

 

Feel free to post again if you have clarification or additional information about managing your QuickBooks account. I'm just a post away.

Terms & ConditionsAccessibility statement