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smartin@meademed
November 5, 2023
Question

Why am I unable to print on my Mac ?

  • November 5, 2023
  • 1 reply
  • 0 views
After upgrading my Mac to Sonoma I am unable to print.

1 reply

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SheandL
November 5, 2023

It's essential to know what kind of printing error you have encountered, smartin. 

 

To further assist you in resolving this, I need to know what kind of error message you have received so I can provide you with a proper solution for this issue. 

 

In the meantime, if you have experienced unresponsive pages/UI, unexpected behavior on your browser, and runtime errors, you can perform some basic troubleshooting steps to resolve and know whether this issue is browser-caused. To do so, you can use the keyboard shortcuts below:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If you have successfully printed using private mode, you can clear your cache since it will help you run your browser correctly and restart your system. Also, use an up-to-date browser to run QBO without any inconvenience. 

 

On the other hand, if you have experienced a blank page on your end, I suggest changing your template to Airy New in Custom Form Style page or under Customize. Let me guide you on how.

 

  1. Go to the Gear icon and choose Custom form styles.
  2. Select New style. 
  3. Click the edit dropdown and choose Change up the template. 
  4. Choose Airy New. 
  5. Press Done.

 

If you wish to customize and personalize the appearance of your sales forms, you can refer to this article for more tips and information: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Feel free to hit the reply button if you have further questions or concerns regarding printing in QBO. Here in the Community, we are always open and ready to assist you.

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smartin@meademedAuthor
November 7, 2023

I am not getting an error message. When I click print I can view the page and everything looks normal but when it prints there is only headers with no content. I can save the page and try to print and the same thing happens but if I send the PDF to someone with a windows computer they can print fine. I have tried different browsers and have cleared the cache  and cookies for my safari browser but this did not help. 

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SheandL
November 7, 2023

Hello there, smartin. I recognize how hard it can be when your workflow is interrupted by the printing issues you're experiencing. Allow me to share some updates regarding this.

 

The reason why you're unable to print a specific part of your invoices is due to the recent update to MacOS Sonoma. This update from Apple removed the necessary framework support required for accurate PDF generation, resulting in the issue you're facing.

 

In the meantime, I recommend switching your template to Airy New on the Custom Form Style page or under Customize for you to be able to print out successfully. Here's how you can do it:

 

  1. Go to the Gear icon and choose Custom form styles.
  2. Select New style. 
  3. Click the edit dropdown and choose Change up the template. 
  4. Choose Airy New. 
  5. Press Done.

 

Additionally, I suggest using a device that isn't updated to the latest Apple version since this upgrade is the cause of this issue. Also, you can download the PDF to your local device from QuickBooks or use Adobe Acrobat Reader to open your document and print it from there. 

 

You can read this article on how you can record a customer's payment and link it to an invoice to balance your account: Record invoice payments in QuickBooks Online.

 

If you have further questions or concerns about printing in QBO, you can hit the reply button and leave a comment below. The Community space will always be here to assist you.

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