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fastpathprojects
March 15, 2025
Question

Why are my bills that are entered and visible under a supplier visible on desktop but not on app? Refresh, log in/out did nothing

  • March 15, 2025
  • 1 reply
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1 reply

RazzieE
RazzieE
March 15, 2025
You can clear data or clear cache in your QuickBooks Mobile as additional troubleshooting, @fastpathprojects. Allow me to show you how to do this.

To begin with, I acknowledge your effort in doing the basic troubleshooting to solve this issue on your own. Here's how you can clear your app's data.

For iOS:

  1. Tap on the Settings icon and then choose General.
  2. Click on iPhone Storage and choose the QuickBooks Online (QBO) app.
  3. Tap on Offload App to remove the app and its data temporarily.

For Android:

  1. Open your phone's Settings.
  2. Select Application
  3. Look for the QBO app.
  4. Tap the clear data or the clear cache option.

If the issue persists, I highly suggest contacting our Live Support Expert to further assist you with this issue. They are equipped with the right tools to resolve this matter.

Here's how:

  1. Log in to your QuickBooks Online (QBO) account and go to the Help (?) menu.
  2. Select the Search tab.
  3. Click the Contact Us button.
  4. Choose a way to connect (Have us call you or Chat with us).

Moreover, you can visit this article for detailed instructions on how to pay bills, edit, or cancel scheduled bills using the QuickBooks Online mobile app: Pay and manage bills with the QuickBooks Online mobile app.

Please feel free to utilize the Reply button if you have further questions in the QuickBooks mobile app or any QuickBooks inquiries you may have. I’m just around to assist you further.
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