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worldrv
December 11, 2024
Question

Why are my unreviewed receipts disappearing?

  • December 11, 2024
  • 1 reply
  • 0 views

As of Sunday I had over 200+ receipts under the "for review" tab. When I went back to begin looking at them again they were gone in addition to the receipts that were under the "reviewed" tab. Has anyone had this glitch before? If so, how do you resolve it?

1 reply

E
Erika_K
December 12, 2024

After checking, I've found no ongoing investigations about missing receipts, worldrv. In this case, let's run some diagnostics steps to verify if this is a browser-related issue.

 

Since your receipts are missing from the For review and Reviewed tabs, let's perform basic troubleshooting to isolate this issue. Start by opening your account in an incognito or private window. This mode avoids issues caused by your browser's cache or outdated files, providing a clean browsing environment.

 

Please use the following keyboard shortcuts specific to your browser type:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + N
  • Safari: Command + Shift + N

 

If the private browsing session works, clear the browser's cache to refresh the system. This step helps reset everything and can be done on supported and updated web browsers for optimal QuickBooks performance.

 

Here's an article you can read to learn more about uploading your receipts and categorizing them: Manage your receipts in QuickBooks Online.

 

The QuickBooks Community is available 24/7, providing a supportive environment for users seeking assistance with any inquiries. Reply to this conversation if you have more questions about receipt management.

I
i_hate_this_program
January 9, 2025

@Erika11_2 has a solution been figured out yet? Using incognito mode (quickbooks apparent fix all) DOES NOT WORK. This is absolutely ridiculous that Quickbooks refuses to fix any of their issues while constantly raising prices. Please let me know if you are actively working on making your product useable and fixing this (and the MASSIVE backlog of other issues). 

    MsNorthPND18
    MsNorthPND18
    January 9, 2025

    Your experience in QuickBooks Online (QBO) is acknowledged, I_hate_this_program. Since your receipts are missing from the For Review and Reviewed tabs, I'm here to direct you to the appropriate Support Team for assistance. They can investigate the issue. Please contact our Support Team to look into this matter. Here’s how:

     

    1. Use the Help (?) icon.
    2. Click Contact Us. Then enter a description of your situation in the What can we help you with? Field then hit Let's talk.
    3. Select Start messaging or Get a Call.

     

    Our support services are available Monday to Friday, 6 AM to 6 PM Pacific Time, and Saturday from 6 AM to 3 PM Pacific Time.

     

    In addition, there's an article you can read to learn more about managing your downloaded transactions and uploaded receipts: 

     

     

     

    I’m always ready to assist you if you have any other questions or concerns about missing receipts in QuickBooks Online. Tag me in your reply and I’ll sprint back into action.

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