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User74
January 16, 2025
Question

Why aren't the Technical Support Surveys being emailed anymore?

  • January 16, 2025
  • 1 reply
  • 0 views

Why aren't the End Users receiving QuickBooks Online Technical Support Surveys anymore?

 

I used to receive a survey every time I spoke with a QuickBooks Online Technical Support person, but not anymore. 

1 reply

T
ThomasJosephD
January 16, 2025

There are certain qualifications or conditions must be met before a survey can be issued, User74. Ensuring that we collect your insights after all pertinent matters have been addressed. Your feedback is essential to us as it helps us enhance our services and enrich the overall customer experience. We greatly appreciate your insights.

 

I suggest to contact our live experts for detailed information on the process of receiving surveys. They have the tools designed to provide and offer immediate assistance and guide you through the process.

 

If you have additional questions, just hit the Reply button and leave us a comment below. We're here to help you.

FishingForAnswers
FishingForAnswers
January 16, 2025

@ThomasJosephD  "I suggest to contact our live experts for detailed information on the process of receiving surveys."

 

You're seriously asking this dude to call somebody about receiving a survey.

 

Also, are you actually claiming that you have experts specifically on the process of sending out your surveys?

 

"I'm pleased to provide you with insights on how the survey process works in QuickBooks, User74."

 

What insights? The closest you came to providing any information at all was "There are certain qualifications or conditions must be met before a survey can be issued, User74.", which amounts to acknowledging that there is information about this topic available somewhere.

 

What are you talking about?

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