Skip to main content
D
denc2008
March 29, 2025
Question

Why can I not save a new or edited invoice in QBO?

  • March 29, 2025
  • 1 reply
  • 0 views

I've been creating and editing invoices in QBO for a few years now. Starting last week when I wanted to edit an invoice and again today when I wanted to create a new invoice, the SAVE button at the bottom right side of Invoice screen is not active and does not work? Frustrating to say the least. IS anybody else experiencing this problem? How do I save my new and edited invoices? HELP!

1 reply

D
Dandie_A
March 29, 2025

Your concerns about the functionality of the save button on the invoice are completely understandable, denc. Let's work together to troubleshoot these errors and get you on track.

 

This error may be related to your web browser. To fix it, let's try accessing your QuickBooks account using a private browsing mode. Here are the keyboard shortcuts for different browsers:

 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

 

If the buttons are now working, let's clear the cache in your web browser or try using a different supported browser. It could be a temporary issue with QuickBooks and your current browser.

 

Moreover, if your customer has already made a payment and you want to record that transaction, you can refer to this article for guidance: Record invoice payment in QuickBooks Online.

 

Following these basic troubleshooting steps can help if you encounter similar messages. If you need further assistance with QuickBooks Online, please let us know.

Terms & ConditionsAccessibility statement