There could be several reasons why you're having trouble filing your 1099 forms in the system, @castatz. I’m here to help sort this out so you can successfully submit them.
Before anything else, did you receive any error messages or prompts? This helps narrow down the issue and determine the best resolution for you.
It's common for users to encounter difficulties when attempting to file 1099 forms due to missing information or preparation errors. Browser-related problems may also be a factor. I recommend thoroughly reviewing all the information for accuracy and completeness.
If everything looks good, you may need to perform some troubleshooting steps to resolve it. Start by accessing your account in an incognito or private window for testing. Check out the shortcut keys below for quick navigation:
Google Chrome: Ctrl + Shift + N
Safari 11 or newer: ⌘ + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P
Once logged in, redo the filing process. If you can do it, get back to your regular browser and clear its cache. Doing this helps the program to run smoothly. You can also use other supported browsers as an alternative.
If the issue persists, you can get in touch with our payroll support team to investigate it further. They can provide additional solutions to ensure you can file your forms within the program.
These resources offer tips and facts about managing Form 1099. If you want to learn more about them, select the articles below: