Why can’t I get my payment from a customer that paid it’s been 9 days

Thank you for letting us know about your customer payments, Vstowers8. We truly understand how crucial timely payments are for your business’s cash flow and peace of mind. Please rest assured that we are here to help you resolve this concern and ensure you receive your customer’s payment as quickly as possible.

Our Risk Management team may place funds on hold for a thorough review of each transaction. This precaution helps safeguard against fraud and other security risks, maintaining the integrity of our payment system.

To verify the status of your customer's payment, I recommend checking it directly in our Merchant Service Center, where you can access real-time updates.

Here’s how:

1. Log in to the Merchant Service Center page using your QuickBooks Payments account credentials.
2. From the top menu, select Activity & Reports and choose Deposits.
3. Adjust the Dates field to locate the customer payment from the list.
4. Check the Method column to see the status of the transaction.

I've included a screenshot for your reference:

You can also quickly check your funds status anytime through our QuickBooks Digital Assistant within QuickBooks Online.

If there's any issue with the payment, our Payments team will promptly notify you via email. This notification will be sent to the email address you provided as your contact email when you signed up for QuickBooks Payments. If you don't receive any messages from us, please check your email settings and the spam folder.

While we review the payment transaction, kindly take note of the following:

• Follow the instructions in the email as soon as possible.
• Provide any additional documents requested.
• Check the Resolution Center and ensure you have answered all inquiries from our team and provided the necessary documents.

For improved financial management and customer communication, consider these resources for personalizing invoices and sending customer statements. They'll help you craft tailored invoices that reflect your brand and keep your clients informed:

• Customize invoices, estimates, and sales receipts
• Create and send customer statements

We're always here to support you with your customer payments or other QuickBooks Online features, Vstowers8. We will keep this thread open for any further assistance you may need.

Hello, 

Did you ever get your funds,  our client sent payment on 4/18 and we have yet to see QB send us our money. 

I wonder if this is something we can send to litigation.