Why can't I get phone support on Sat when it says it's available 6am-3pm PST but when I call during those hours it says to call back during business hours?

Support hours for QuickBooks Online vary depending on the specific version you are using, Dyann. Let me clarify this for you.

If you're using QuickBooks Solopreneur, Simple Start, Essentials, or Plus, you can contact our dedicated support team Monday through Friday from 6 AM to 6 PM Pacific Time and Saturday from 6 AM to 3 PM PT. Additionally, high call volume can affect support availability during these hours.

Conversely, if you're using QuickBooks Advanced, you'll have the advantage of 24/7 support, allowing you to contact our team anytime, day or night.

We encourage you to share any questions or concerns in this space. The Community is here to support you and provide guidance to help you navigate your needs.

Moreover, reconciling accounts is essential for ensuring accuracy in your financial records and aligning them with your bank and credit card statements. For guidance on this process, please refer to the article: Reconcile an account in QuickBooks Online.

Please don't hesitate to contact us here in the Community if you have further questions about managing your transactions, including matching, categorizing, or reconciling them. I'll ensure that everything is taken care of for you!