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S
snazir-thrivegro
October 2, 2024
Question

Why can't we void cheque in the current period? This is a very basic function of all accounting softwares.

  • October 2, 2024
  • 2 replies
  • 0 views
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2 replies

S
Sherrie_F
October 2, 2024

Thanks for reaching out to us for assistance, Snazir. I'd want to share some significant information about voiding cheques in QuickBooks Online.

 

The reason why QuickBooks doesn't allow you to void the check is that the transaction is in the closed period. This means no one can make some changes to your data unless you're an admin or have access to your books.

 

However, it's still advisable to collaborate with your accountant before doing anything. If you don't have one, you can use our Find-an-Accountant tool to look for an expert near you.

 

Also, I'd like to know if you got any error message or anything when trying to void your cheque. If you could provide any additional details, it would be greatly appreciated.

 

Additionally, I'll be dropping this article to help you shows the total of your company's income and expenses from all previous years: View Retained Earnings account details in QuickBooks Online.

 

You can always have me if you have other queries about cheques. It would be my pleasure to help you out again in any way I can.

Rainflurry
Rainflurry
October 2, 2024

@Sherrie_F 

 

"The reason why QuickBooks doesn't allow you to delete the check is that the transaction is in the closed period. "

 

The customer didn't ask about deleting a check, they asked about voiding a check.  

 

"With this, I'd like to ask what will happen if you void your check.  If you could provide any additional details, it would be greatly appreciated."

 

This is why users are sooo frustrated with the complete lack of Intuit customer support.  You're asking what will happen if your customer voids a check in the system you're supposed to know?  You should know what happens.  You represent Intuit.  It's embarrassing.  This must be an AI-generated response otherwise I can't understand how Intuit allows this utter lack of support to interact with their customers.     

 

 

    Rainflurry
    Rainflurry
    October 2, 2024

    @snazir-thrivegro 

     

    Yep, agreed.  My apologies if you know this already but to void a check in the current period, you need to reverse the entry with a bank deposit or journal entry and clear that against the old check the next time you reconcile and clear the new check when it actually clears the bank.  

    S
    snazir-thrivegroAuthor
    October 4, 2024

    This is the wrong way of doing as it will show as the issued cheque which was lost has been cleared. The proper ways is to simply void the cheque in current period and re-issue for the same bill or invoice. Simple.

    Rainflurry
    Rainflurry
    October 4, 2024

    @snazir-thrivegro 

     

    "This is the wrong way of doing as it will show as the issued cheque which was lost has been cleared."

     

    Agreed it will show as cleared but there is no other option in QB if you want to void a previous-period check in the current period.  

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