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C
CrewSolutionsOffice
April 4, 2024
Question

Why do I get a new error for a split transaction that I've done each month for the last year. It says "/ by zero error".

  • April 4, 2024
  • 1 reply
  • 0 views
I've entered this same split transaction every month for over a year and this time I get this error.  I've tried jumping out of the transaction and trying it again by swapping the order of the splits, but no luck.

1 reply

JoesemM
JoesemM
April 4, 2024

Hello there, CrewSolutionsOffice.

 

I would love to assist you in achieving your goal. However, could you please provide me with more details regarding your concern about the split transactions and where did you enter them? It would be helpful if you could attach a screenshot of the error message to help me better understand the issue and provide you with an accurate resolution.

 

I'll wait for your reply, or if you have any other questions, please let us know. We're always here to help. 

C
CrewSolutionsOfficeAuthor
April 4, 2024

In Bank Transactions, it is a downloaded transaction for review.  I click on it, then split, then enter my split information, all as I have done for months.  Screenshot attached.

 

I thought maybe it's because one of the splits is less than a full dollar, but I've done that same amount many times before.

L
LeizylM
April 4, 2024

I understand the importance of splitting transactions in QuickBooks Online (QBO), CrewSolutions. You have me on your back to solve this error so you can get back to managing your transactions smoothly. 

 

We can take certain troubleshooting measures to resolve this issue. Occasionally, the browser accumulates frequently visited page resources, leading to errors or unexpected responses.

 

To start, let's access your account with a different browser or using private browsing mode. You can utilize either of these keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

After logging in, try to split transactions again. If it works, I suggest clearing your browser's cache. Doing so will remove the historical data and access QuickBooks with a clean slate.. You can also switch to a different supported browser.

 

I've added these articles when reviewing and reconciling your accounts:

 

 

Keep your posts coming if you need more help splitting transactions in QBO. I'm always here to help. Have a great day. 

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