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April 16, 2024
Question

Why do I keep getting errors when trying to connect my bank accounts? It shows up under linked accounts but when I enable it gives me an error message. In app & online

  • April 16, 2024
  • 2 replies
  • 0 views
I unlinked one of my accounts in the app hoping to start over because it would be connected just unable to be enabled. I tried to reconnect on the website as it eventually was able to link my business account that way. So it's possible to link from my credit union. But now I'm trying to link my personal acct from the same credit union and it's saying it cannot fetch accounts from my bank. Same with my Bank of America credit card account. I'm getting an error that it's not connected but it says it's enabled. This is a pain!!

2 replies

April 16, 2024

Hey amandapeatattoo-,

 

Thank you for connecting with us and sharing this concern. Could you share the exact error message you are receiving with me? This will assist us greatly as we try to resolve the matter.

 

Looking forward to your response! See you in a few.

April 17, 2024

@amandapeatattoo- 

Try opening your QBO account on any private/incognito browser. If the same error persists, you can use MT Online or one of the converter tools (e.g csv2qbo @ $60 one time license) as a workaround.

https://www.moneythumb.com/?ref=110