Why do the drop downs for customer name on receiving payments no longer sort in alphabetic order????

Happens on other drop downs also (Vendor names when writing a check).  Nothing different after clearing browser.  I can almost guarantee that this was due to an update that Quickbooks did without testing fully afterwards.  Stuff like this happens regularly and I am finding this software to be less user friendly all the time and I have to spend more time working around Quickbooks than ever before.  Another example of this occurred roughly a month ago where I can no longer turn estimates into invoices with going through the step of "approving" them first.