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October 31, 2023
Question

Why does a report print with only the header (from QBO MAC Sonoma 14.0 and Chrome)? I can see the info on the screen but not print it. I've never had this issue before.

  • October 31, 2023
  • 1 reply
  • 0 views
I can work around and export to pdf and save the file.  Then open and print directly from Preview or Adobe. But that is a pain to do.

1 reply

October 31, 2023

Hello there, @heidi43.

 

I understand your concern about printing a report from a browser that only shows the header and not the information itself. Our engineers are aware of this issue and have discovered the root cause is the new Apple MacOS version Sonoma. Rest assured that our engineers are diligently working to find a solution to this investigation. 

 

To be notified about the resolution status, I recommend contacting our Customer Care Support team. This way, you'll be added to the list of affected users. Please provide your name, updated email address, and the investigation number (INV-93599) only when interacting with our live support.

 

Here's how:

 

  1. Head to this link: Contact Us.
  2. Select QuickBooks Online product and click Continue.
  3. Select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

In the meantime, you can use the same workaround as you did to help you move forward and get back to business.

 

You can read these articles to learn how to customize and save reports for your future reference:

 

 

Let me know if you have further concerns about QuickBooks Online MAC. The Community is always here to help you.